📌 Cancellation & Rescheduling Policy PCS Premier Cleaning Solutions LLC 1. General Policy Overview We understand that plans can change. To keep our schedule running smoothly and ensure fairness to all clients and staff, PCS Premier Cleaning Solutions maintains the following cancellation and rescheduling guidelines. By booking a service with us, you agree to the terms outlined below. --- 2. Notice Requirements Standard Appointments (Residential & Commercial) - A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without penalty. - Notice may be provided by call, text, or email using the contact information listed on your confirmation message. Large Projects & Specialty Services (Deep cleans, move-in/move-out, post-construction, event cleaning, carpet cleaning, etc.) - A minimum of 48 hours’ notice is required due to extended time blocks and staffing needs. --- 3. Fees & Charges Late Cancellation Fee If proper notice is not provided: - A $25 late cancellation fee will be charged for standard appointments. - For large projects or specialty services, a $50 late cancellation fee may apply. Same-Day Cancellations - Same-day cancellations or no-shows may result in a charge of up to 50% of the scheduled service cost, depending on the time and resources reserved. Booking Deposits - Some services require a non-refundable booking deposit to secure your appointment. - Deposits are applied toward your final balance but are forfeited if the appointment is canceled without proper notice. --- 4. Rescheduling - Rescheduling with proper notice (24–48 hours depending on service type) is always free. - Repeated rescheduling (3 or more times) may require a deposit or prepayment to hold future appointments.
5. Access to Property
If our team arrives and cannot access the property (locked out, no key, gate code not provided, etc.):
- The appointment will be treated as a same-day cancellation, and applicable fees will apply.
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6. Illness & Emergencies
We understand that emergencies happen.
- If you or someone in your household is ill, please notify us as soon as possible.
- PCS may waive cancellation fees at our discretion for verified emergencies or health-related situations.
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7. Weather-Related Cancellations
In cases of severe weather or unsafe travel conditions:
- PCS may reschedule your appointment for the next available date.
- No cancellation fees will apply when PCS initiates the change.
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8. PCS-Initiated Cancellations
If PCS must cancel or reschedule due to staffing, equipment issues, or unforeseen circumstances:
- You will be notified promptly.
- No fees will apply, and priority rescheduling will be offered.
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9. Agreement
By booking a service with PCS Premier Cleaning Solutions LLC, you acknowledge and agree to this Cancellation & Rescheduling Policy.
Last Updated: January 2026
PCS Premier Cleaning Solutions LLC (“PCS,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or book services with us.
By using our website or services, you agree to the practices described in this policy.
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1. Information We Collect
1.1 Personal Information
We may collect the following personal details when you contact us, request a quote, or book a service:
- Name
- Phone number
- Email address
- Service address
- Property details (size, type, condition)
- Service preferences or special instructions
1.2 Payment Information
PCS uses secure third‑party payment processors.
We do not store or have access to your full credit/debit card numbers.
1.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on the site
- General location (city/state)
- Cookies and tracking data
This information helps us improve website performance and user experience.
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2. How We Use Your Information
PCS uses your information to:
- Provide cleaning services
- Schedule appointments and send confirmations
- Communicate about service updates or changes
- Process payments and maintain billing records
- Improve website functionality and customer experience
- Respond to inquiries or customer support requests
- Send optional promotional or service‑related messages (you may opt out anytime)
We do not sell or rent your personal information.
3. Sharing Your Information
We may share your information only with:
- Trusted service providers (e.g., payment processors, scheduling platforms)
- Employees or contractors who need the information to perform services
- Legal authorities, if required by law or to protect PCS rights and safety
We do not share your information with marketers, advertisers, or unrelated third parties.
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4. Cookies & Tracking Technologies
PCS uses cookies to:
- Improve website speed and performance
- Analyze site traffic and usage
- Enhance user experience
- Remember your preferences
You may disable cookies in your browser settings, but some site features may not function properly.
For more details, see our Cookie Policy:
https://www.premier-cleaningsolutions.com/cookie-policy (premier-cleaningsolutions.com in Bing)
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5. Data Security
We take reasonable measures to protect your information, including:
- Secure servers
- Encrypted payment processing
- Limited access to personal data
- Regular system monitoring
While we strive to protect your data, no method of transmission or storage is 100% secure.
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6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your information
- Opt out of marketing communications
- Limit certain types of data processing
To submit a request, contact us using the information below.
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7. Data Retention
PCS retains your information only as long as necessary to:
- Provide services
- Maintain accurate business records
- Comply with legal obligations
When information is no longer needed, it is securely deleted.
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8. Children’s Privacy
PCS does not knowingly collect information from children under 13.
If you believe a child has provided personal information, contact us so we can remove it.
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9. Third‑Party Links
Our website may contain links to third‑party sites.
PCS is not responsible for the privacy practices or content of those websites.
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10. Changes to This Policy
PCS may update this Privacy Policy periodically.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services indicates acceptance of the updated policy.
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11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
PCS Premier Cleaning Solutions LLC
Phone: (717) 716-4150
Email: pcs@premiercleaningsolutions.com
PCS Premier Cleaning Solutions LLC Cookie Policy
Last Updated: January 2026
This Cookie Policy explains how PCS Premier Cleaning Solutions LLC (“PCS,” “we,” “our,” or “us”) uses cookies and similar tracking technologies on our website. By using our website, you agree to the use of cookies as described in this policy. --- 1. What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve performance, and provide insights into how visitors use the site. Cookies may be: - Session cookies (deleted when you close your browser) - Persistent cookies (remain on your device until they expire or are deleted) - First‑party cookies (set by PCS) - Third‑party cookies (set by trusted partners such as analytics tools) --- 2. How We Use Cookies PCS uses cookies to: 2.1 Improve Website Functionality - Enable essential features such as navigation and page loading - Remember your preferences (e.g., location, service selections) 2.2 Enhance User Experience - Provide a smoother, faster browsing experience - Save form inputs or service selections during booking 2.3 Analytics & Performance We use analytics tools to understand: - Which pages are visited most - How visitors navigate the site - How long visitors stay on each page - Device and browser types This helps us improve website design, speed, and usability. 2.4 Marketing & Advertising (Optional) If enabled in the future, cookies may be used to: - Show relevant PCS ads - Track ad performance - Prevent repetitive or irrelevant ads PCS does not currently use aggressive tracking or sell data to advertisers.
3. Types of Cookies We Use
3.1 Essential Cookies
Required for the website to function.
These cannot be disabled.
3.2 Performance Cookies
Help us understand how visitors use the site.
Used only for internal improvements.
3.3 Functionality Cookies
Remember your preferences to personalize your experience.
3.4 Analytics Cookies
Used by tools such as Google Analytics to track site performance.
3.5 Third‑Party Cookies
May be set by:
- Scheduling platforms
- Payment processors
- Analytics providers
These partners have their own privacy policies.
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4. Managing Cookies
You can control or disable cookies through your browser settings.
Common options include:
- Blocking all cookies
- Allowing only essential cookies
- Deleting cookies after each session
- Receiving alerts before cookies are stored
Please note:
Disabling certain cookies may affect website performance or prevent some features from working properly.
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5. Third‑Party Services
PCS may use trusted third‑party services that place cookies, including:
- Google Analytics
- Payment processors
- Scheduling or booking platforms
These services may collect anonymous usage data.
PCS does not control third‑party cookie settings.
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6. Data Collected Through Cookies
Cookies may collect:
- Device type
- Browser type
- IP address (general location only)
- Pages visited
- Time spent on the site
- Clicks and navigation patterns
This data is used only to improve website performance and user experience.
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7. Updates to This Cookie Policy
PCS may update this Cookie Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website indicates acceptance of the updated policy.
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8. Contact Information
If you have questions about this Cookie Policy or how PCS uses cookies, contact us:
PCS Premier Cleaning Solutions LLC
Phone: (717 )716-4150
Email: pcss@remiercleaningsolutions.com Website: htps://ww.premiercleaningsolutions.com